Returns must be within 30 days from the date of invoice and in their original packaging.
The Customer is responsible for return shipping costs unless a shipping error or quality issue occurred. A 20% restocking fee will be applied.
We do not initiate refunds until Backman Lewis Supply House receives the items back in the warehouse and quality control has checked them for resale.
Backman Lewis Supply House does not accept exchanges.
Quality Control Issues
If you have a quality issue with the product you received, please contact us immediately at 855-787-7591. We can’t fix the issue if we don’t know that there’s a problem!
For quality issues within 30 days of order placement, the following applies:
A photograph of the product must be emailed
The LOT Number (located on the exterior of the item’s box) must be provided
Once we determine the quality issue, you will have the option to return the product for reshipment or a refund based on the totality of the issue, or a price adjustment if the product is usable.
We will assess orders 30 days or older on a case-by-case basis for refunds or reshipments.
Incorrect Product Sent
If you can use the product we shipped in error, we will provide a price adjustment/partial refund.
If we sent you an incorrect product and you can’t use it, we will ship the correct product immediately. We will email you a return label to ship the incorrect product back to us, UNUSED and at no cost to you. Please note that you will be charged for any used product.
If you order the incorrect product, you are responsible for returning it at your own cost. We do not provide return labels for customer-placed orders.
You may reorder the correct product immediately. Once we receive the incorrect product back at our warehouse, we will process your refund. If the carrier lost the product you attempted to return, you are responsible for contacting the carrier directly.
